Everbit Software Ltd customer privacy notice
This privacy notice tells you what to expect us to do with your
personal information.
Email
[email protected]
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
- Names and contact details
- Purchase or account history
- Account information
-
Website user information (including user journeys and cookie
tracking)
- Records of meetings and decisions
- Information relating to compliments or complaints
We collect or use the following information for the operation of customer accounts and guarantees:
- Names and contact details
-
Payment details (including card or bank information for
transfers and direct debits)
- Purchase history
- Account information, including registration details
- Marketing preferences
We collect or use the following information for service updates or marketing purposes:
- Names and contact details
- Location data
- Website and app user journey information
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful
basis” for collecting and using your personal information:
- Your right of access
- Your right to rectification
- Your right to erasure
- Your right to restriction of processing
- Your right to object to processing
- Your right to data portability
- Your right to withdraw consent
If you make a request, we must respond to you without undue
delay and in any event within one month.
To make a data protection rights request, please contact us
using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
-
Consent - we have permission from you after we gave you all
the relevant information. All of your data protection rights
may apply, except the right to object. To be clear, you do
have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information
for the operation of customer accounts and guaranteesare:
-
Consent - we have permission from you after we gave you all
the relevant information. All of your data protection rights
may apply, except the right to object. To be clear, you do
have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information
for service updates or marketing purposes are:
-
Consent - we have permission from you after we gave you
all the relevant information. All of your data
protection rights may apply, except the right to object.
To be clear, you do have the right to withdraw your
consent at any time.
Where we get personal information from
- Directly from you
- Publicly available sources
How long we keep information
We will retain information for as long as a person is a client.
If a client no longer wishes to use Everbit Software Ltd’s
services, the data shall be archived and used for statistical
needs only.
Who we share information with
Others we share personal information with
- Professional or legal advisors
- Professional consultants
- Suppliers and service providers
How to complain
If you have any concerns about our use of your personal data,
you can make a complaint to us using the contact details at the
top of this privacy notice.
If you remain unhappy with how we’ve used your data after
raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Last updated
2 December 2024
